Hubert Joly

The Heart of Business: Leadership Principles for the Next Era of Capitalism

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Purpose and human connections constitute the very heart of business.

Purpose helps create an expansive mindset and a sense of possibility.

Humanity is what binds the personal to a collective purpose.

Human magic, in the context of a sound strategy, is what leads to irrational performance.

Hubert Joly

HUBERT JOLY

#UnleashingHumanMagic

Here is my view. Today's volatile, chaotic world, where uncertainty reigns, calls us to navigate uncharted waters with clarity around our purpose and our core values.

For me, great leaders need to embrace 5 Be's.
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Creating the environment to support growth and then watching colleagues grow beyond their own expectations by helping them do new things and take on more responsibility, is a source of joy and a key way to unleash human magic.
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DO NOT MISS THIS! Claudius A. Hildebrand and Bob Stark’s new book – The Life Cycle of a CEO – comes out this week, and you will not want to miss it. Here is what I had to say about the book after reading the Advanced Reader Copy a few weeks ago and when the authors asked me to endorse their book.
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Ratan Tata, a true giant, has just left us. Through his life and his leadership philosophies, he has inspired me and many others to think deeply about the purpose of business and the impact of business in society.
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Being vulnerable and having the ability to say 'I don't know' in a safe environment drives collective success.

How can we cultivate a similar culture of trust and vulnerability in our organizations today?
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Here is one thing that I have observed.

Sometimes, what separates great leaders from good leaders is not the 'quality' but the 'quantity' of decisions. This is particularly true in turnaround situations, as was the case at Best Buy in the early days of the Renew Blue transformation.
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Empathic leadership doesn’t just benefit your employees and your organization…

It benefits YOU as a leader.

When your people are satisfied, everything else falls into place.
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This book is a great read!

The Journey of Leadership, a new book by my former McKinsey colleagues Dana Maor, Hans-Werner Kaas, Kurt Strovink, and Ramesh S., is a profound exploration of what it takes to lead from the inside out. It features powerful stories from a range of top CEOs and actionable steps for personal growth.
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It took me a lifetime to embrace the fifth, and for me by far the hardest, “Be” that I share in hashtag#TheHeartOfBusiness...

Be authentic, empathetic, humble, vulnerable. Be human.
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Something I'm passionate about is how leaders can orient their leadership around touching lives and making a difference. And I am particularly excited by the work Best Buy is doing with its Teen Tech Centers.
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Michael C. Bush, thank you for these beautiful words. I could not agree more!!!

Everyone: What are you doing as a leader to help people around you feel personally fulfilled by the work they do?
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The 7 books I have endorsed so far this year! >br>
These are the books that I’m thrilled to have endorsed so far this year and hope you will read. Share in the comments which book may be on your list for the summer!
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I find that what Jamie Dimon has to say about DE&I is inspiring, especially as it can unite us around an important issue.

See more about Jamie Dimon's thoughts in his last shareholder letter.
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Here is one of the most successful and highly regarded CEOs in the country highlighting why it is both the right moral and the right business thing to do.

Thank you Jamie for this beautiful DECLARATION OF INTERDEPENDENCE.
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I HAVE SOME GREAT NEWS!!!!

In celebration of the 3rd anniversary of the launch of The Heart of Business, I have some gifts for you that are ready to be delivered!!!!
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The best way to do this? Articulate the purpose in simple, human terms. Terms that everyone can relate to and that speak to their heart. Terms that make it clear how they can write themselves into the story.

This is how you can start hashtag#UnleashingHumanMagic!
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What does it take to articulate a clear, compelling, impactful corporate purpose?

My view: it takes a combination of head and heart as you look for it at the intersection of what the world needs, what you are uniquely good at, what people at the company are passionate about and how to make money.
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I was interested to read James Surowiecki's recent article, "What's gone wrong at Boeing." James blames the merger with McDonnell Douglas for distorting Boeing's originally engineering-centric culture into one more openly dollars-driven.
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You cannot choose circumstances when leading a team, but you can control your mindset. Your mindset determines whether you generate hope, inspiration and energy around you—or bring everyone down. So, choose well!
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One of the most powerful books I have ever read is Viktor Frankl’s Man’s Search for Meaning. Life, for him, is not a quest for pleasure or for power. It is instead a quest for meaning, which ultimately is the path to fulfillment and happiness.
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Addressing the pandemic of disengagement isn't about more corporate jargon and company-branded posters. It's about actually connecting with the dreams and desires of individuals and creating a company purpose that feels meaningful to them.
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One of my New Year's resolution is to make sure I am fully present in the moment. Related to this, I have learned about the importance of capturing moments that matter, because they are so meaningful.
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Here are eleven new books I am particularly excited about and that I personally endorsed in 2023. They can take you on a reading journey that will help shape your leadership, amplify your impact, and unleash your potential!
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The Heart of Business: Leadership Principles for the Next Era of Capitalism

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